What is soy?

Soy is non-toxic, naturally occurring biodegradable renewal resource. A 100% soy candle will burn cleaner, cooler and slower then traditional paraffin candles.

Are your candles mixed with paraffin?

Absolutely not, they are 100% soy.

What forms of payment do you accept?

We accept major credit cards, PayPal, checks or Money Orders. Please note, that we will not be ship until payment has been processed.

What is your policy on returns?

We will replace the item only if there is a defect when it arrives. Please notify us within three business days of delivery, otherwise sale is final. These candles are handcrafted and therefore may have some blemishes but the candle itself is still burnable. If you have any questions or concerns regarding your purchase please contact us at springcandles@gmail.com and we will be happy to go over your order with you. We cannot replace or give store credit for candles purchased and the fragrance is not desirable.  We do not offer cash refunds and will either replace damaged products or issue store credit.

How do I burn a soy candle safely?

Please follow the manufactures' directions and when burning candles, do not leave them unattended. It is recommended that you burn candles for 2-3 hours at a time or less.

How do I clean up spilled or splattered soy?

It is very easy to clean up after soy, just use warm soapy water on hard surfaces. On fabrics, always follow what is recommended by the manufacturer.

Do I need to trim the wick before burning each time?

You can. If you do, make sure to trim it to 1/4" after the candle has cooled from burning.

Is there a proper way to store soy candles?

Keep candles away from sunlight for prolonged periods of time, this can cause discoloration. Soy can start to soften and or melt above 80 degrees Farenheit. Keep candles stored in a cool, dry place and away from direct sunlight.

Why does the candle have drops of moisture on it?

Soy tends to sweat in extreme temperatures and it will not affect the burning of the candle. You can blot the candle or leave it alone.